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Report Suspicious Emails

How do I contact Foundation Financial Group about suspected fraud or identity theft?

If you receive an email, text or SMS message, and you believe it to be fraudulent, immediately forward it to abuse@ffg.com – Do not remove or modify the original subject line, and do not alter the original message in any form.

What is email fraud?

There are many variations of email fraud. One of the most common approaches utilizes fake emails that ask you to provide sensitive personal information that can be used for identity theft or other malicious intents. This approach is called phishing (pronounced “fishing”). These emails are difficult to detect because the sender appears to be genuine. These emails usually request personal information or include links to a site that attempts to get you to disclose your personal information. The persons attempting to obtain this data may use it to access your accounts. If you are not expecting a communication from us, or you are uncertain, it is always wise to call us at 1-866-334-1001 and confirm the validity of the e-mail you received.

What is “smishing”?

Smishing is a phishing attempt sent via SMS (Short Message Service) or text message to a mobile device. The term “smishing” is a combination of the words SMS and phishing. The intents of text message phishing is similar to that as traditional email phishing which is to commit fraud by convincing recipients to share their personal, sensitive data. Never disclose this sensitive data via text message, this includes but not limited to account numbers, passwords, social security numbers, or any combination of sensitive, personal information that could be used fraudulently. Always use caution if you receive a text message indicating an urgent need for you to update your information, activate accounts, or verify your identity, as these messages may be part of a phishing scan conducted by fraudsters to capture your confidential personal information.